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The Business Support Analyst is responsible for bridging the gap between the technical environment and the business by gathering requirements and using data analytics to assess, processes, outline problems, opportunities, and solutions, to support business decisions for new or changed IS solutions/services. They are responsible for the identification, management and resolution of system data maintenance needs as well as troubleshooting hardware and network related issues. The scope of work is limited to data maintenance and ops support. It does not include any systems coding. This is a hybrid role in based in our Memphis location.
This is a position with global grade14
Your responsibilities- Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues
- Translate transportation network design into functional system settings/configurations
- Design, build, and maintain routing guides within the TMS with special focus on the dedicated fleet service offering
- Respond to incident tickets in a timely and efficient manner
- Systems Level 1 ops support
- Act as the Subject Matter Expert of the TMS and working knowledge of operational systems including but not limited to SAP, and the Blue Yonder suite
- Identify areas for process improvements and IS solutions/services and propose solutions to IS as well as support the execution
- Share knowledge and guide others on implementation and operation, using understanding of existing IS application technology and business requirements
- Proactively support the installation, management, maintenance, and optimization of internal and cross functional processes
- Execute all assign task in accordance with IS and operational processes according to the agreed RACIS and/or LESCI specification
- Provide Operations support by troubleshooting, data maintenance and submission of IT request
- Partner with internal and external providers to support system optimization
- Working closely with operations and coordinate with network support to update and maintain systems hardware (defined as RF guns, tablets, printers)
- Validate and support testing of data maintenance changes and end user configurations before moving to Production
- Bachelor's degree in Information Technology, Computer Science, (or related field) with 2 plus years of Transportation experience required
- Blue Yonder Suite (WMS, TMS, OMS, LMS) experience required
- Strong communication and interpersonal skills
- Ability to navigate across all processes within the distribution & transportation network
- Candidates must already have a work authorization that would permit them to work for ABB in the US
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
Equal Employment Opportunity and Affirmative Action at ABB Inc.
ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf